Nuvanta Field Service
Job scheduling, engineer dispatch, mobile job capture and sign-off — built around how your field operation actually runs. Live in daily use.
See it runningThe schedule lives in a spreadsheet. The proof lives on phones.
Jobs get booked in a spreadsheet, dispatched by phone call, and evidenced by photos in a WhatsApp thread. Nobody can say for certain which sites were done, which passed, or which client is still waiting — until the complaint arrives.
Nuvanta Field Service replaces that with one system: head office plans and approves, engineers capture on site — online or off — and your clients see QC-approved results in their own portal. Every job, every photo, every status change, logged.
Capabilities
Scheduling and dispatch
Auto-assignment by visit history and travel distance, with cross-project conflict detection. The planner approves; the system does the legwork.
Engineer mobile app
Native iOS and Android. Job offers, accept or reject, day schedule, and check-in on site with GPS and timestamp.
Works offline
Full offline capture with a local store, upload queue and background sync. Basement stockroom, no signal — the job still gets recorded.
Site capture
Configurable questionnaires with conditional logic, photo and video with geotagging, and RAMS acknowledgement per engineer per project.
Quality control
Every submission through a QC queue. Approve or fail with reasons; failures auto-create linked revisit jobs, and originals are archived.
Client portals
Each of your clients gets their own dashboard: live project status, QC-approved photo galleries, reports and a ticket desk — fully isolated per client.
Maintenance desk
Site staff raise issues with photos; jobs are created automatically against tiered response SLAs, from four-hour critical to routine.
SLA watch and alerts
Response-time monitoring with alerts, in-app notifications and end-of-day reminders. Nothing quietly goes stale.
Seen by the board, run like production
Reporting runs through Power BI with a live connection, plus Excel, PDF and CSV exports throughout the portals.
And it runs the way every Nuvanta application runs: role-based access, per-client data isolation, full audit trails, secrets in Azure Key Vault, monitored environments with tested backup and restore. That’s the production-grade part — it’s not optional.
In production
Built for and live with a national retail installation and maintenance contractor: 40+ field engineers, sized for ~35,000 jobs a year, with head office, engineer and client-facing portals in daily use since July 2026.
Built for multi-site field operations
Installation and merchandising contractors. Maintenance and facilities providers. Anyone dispatching engineers to other people’s sites and answering to clients for the result. If your operation runs on a spreadsheet, a phone and a WhatsApp thread, this is for you.
Bring your schedule
Send us the spreadsheet that books your engineers — however rough — and we'll show you Nuvanta Field Service running against your own jobs.
Book a call